Overview
Our refund and returns policy is available only for the products damaged during delivery. There shall be only a replacement opiton available and not any refund. The damage has to be informed with adequate proof (photos, or videos) within 48 hours of delivery. If 48 hours have passed since the delivery, exchange request shall not be entertained. The exchange is eligible only for domestic (within India) purchases/deliveries. International deliveries shall not be eligible for exchange.
To be eligible for a return, your item must be returned and in the same condition that you received it.
Refunds
There shall be no refunds provided under any circumstances. The only option available is for an exchange within India and that too if informed with proof within 48 hours of delivery. If the item is available in stock and eligible for exchange, the same shall be shipped within 5 to 7 working days from receiving the returned product at our address.
Exchanges
We only replace items if they are defective or damaged at the time of delivery. The damage has to be informed within 48 hours of receiving the delivery with adequate proof in the form of photos or videos. If the item is available in stock and eligible for exchange, the same shall be shipped within 5 to 7 working days from receiving the returned product at our address.
Shipping returns
Our delivery agent shall pick up the return item once you confirm the same. The shipping cost of the same shall be borne by EthniiChic if it is within India. If the item is available in stock and eligible for exchange, the same shall be shipped within 5 to 7 working days from receiving the returned product at our address.
Depending on the item, customizations done, availability of the material, etc, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at [email protected] for questions related to exchanges.